IT Support Rate Sheet 2018

If you have a contract with us and require extra hours / overtime

Prices exclusive of UK VAT


On-site support*

  • Contract with less than 5 hours PCM
  • Contract between 5 and 10 hours PCM
  • Contract between 10 and 15 hours PCM
  • Contract with more than 15 hours PCM

Standard on-site support
(Monday to Friday 8am until 6pm)

  • £75 per-hour
  • £70 per-hour
  • £65 per-hour
  • £55 per-hour

Overtime on-site support
(Weekends - Bank holidays - 6pm until 8am)

  • £125 per-hour
  • £120 per-hour
  • £115 per-hour
  • £110 per-hour


Remote support

  • Contract with less than 5 hours PCM
  • Contract between 5 and 10 hours PCM
  • Contract between 10 and 15 hours PCM
  • Contract with more than 15 hours PCM

Standard remote support
(Monday to Friday 8am until 6pm)

  • £50 per-hour
  • £45 per-hour
  • £40 per-hour
  • £35 per-hour

Overtime on-site support
(Weekends - Bank holidays - 6pm until 8am)

  • £80 per-hour
  • £75 per-hour
  • £70 per-hour
  • £65 per-hour

If you do not have a contract with us


On-site support*

  • Not in contract

Standard on-site support
(Monday to Friday 8am until 6pm)

  • £80 per-hour (minimum 2 hours)

Overtime on-site support
(Weekends - Bank holidays - 6pm until 8am)

  • £115 per-hour (minimum 2 hours)


Remote support

  • Not in contract

Standard remote support
(Monday to Friday 8am until 6pm)

  • £50 per hour (minimum 2 hours)

Overtime on-site support
(Weekends - Bank holidays - 6pm until 8am)

  • £70 per hour (minimum 2 hours)

*Prices per-engineer and do NOT include parts (if required)

Additional travel expensive fee by London postcode

London postcode

  • E1, EC1, EC2, EC3, EC4, N1, NW1, SE1, SW1, W1, WC1, WC2
  • N2
  • N3
  • N4
  • N5
  • N6
  • N7
  • N8
  • N9
  • N10
  • N11
  • N12
  • N13
  • N14
  • N15
  • N16
  • N17
  • N18
  • N19
  • N20
  • N21
  • N22
  • SE2
  • SE3
  • SE4
  • SE5
  • SE6
  • SE7
  • SE8
  • SE9
  • SE10
  • SE11
  • SE12
  • SE13
  • SE14
  • SE15
  • SE16
  • SE17
  • SE18
  • SE19
  • SE20
  • SE21
  • SE22
  • SE23
  • SE24
  • SE25
  • SE26
  • SE27
  • SE28
  • E2
  • E3
  • E4
  • E5
  • E6
  • E7
  • E8
  • E9
  • E10
  • E11
  • E12
  • E13
  • E14
  • E15
  • E16
  • E17
  • E18
  • NW2
  • NW3
  • NW4
  • NW5
  • NW6
  • NW7
  • NW8
  • NW9
  • NW10
  • NW11
  • W2
  • W3
  • W4
  • W5
  • W6
  • W7
  • W8
  • W9
  • W10
  • W11
  • W12
  • W13
  • W14
  • SW2
  • SW3
  • SW4
  • SW5
  • SW6
  • SW7
  • SW8
  • SW9
  • SW10
  • SW11
  • SW12
  • SW13
  • SW14
  • SW15
  • SW16
  • SW17
  • SW18
  • SW19
  • SW20

Additional fee

  • No fee
  • £20
  • £25
  • £15
  • £10
  • £20
  • £10
  • £20
  • £25
  • £20
  • £25
  • £25
  • £25
  • £30
  • £20
  • £15
  • £20
  • £25
  • £15
  • £30
  • £25
  • £20
  • £35
  • £25
  • £20
  • £15
  • £25
  • £20
  • £20
  • £35
  • £20
  • £15
  • £25
  • £20
  • £15
  • £20
  • £15
  • £15
  • £30
  • £30
  • £30
  • £25
  • £20
  • £20
  • £20
  • £30
  • £25
  • £25
  • £30
  • £10
  • £15
  • £30
  • £15
  • £25
  • £20
  • £10
  • £15
  • £20
  • £25
  • £25
  • £20
  • £15
  • £20
  • £20
  • £20
  • £25
  • £20
  • £20
  • £25
  • £15
  • £20
  • £30
  • £15
  • £30
  • £25
  • £20
  • £15
  • £30
  • £30
  • £30
  • £20
  • £35
  • £20
  • £20
  • £20
  • £20
  • £20
  • £35
  • £20
  • £20
  • £20
  • £20
  • £20
  • £20
  • £20
  • £15
  • £20
  • £20
  • £20
  • £20
  • £25
  • £30
  • £30
  • £25
  • £25
  • £35
  • £30
  • £35

“Collected, completely fixed (from a point where it wouldn’t turn on) and returned within two days for the most reasonable price I could find in London. Brilliant!”

Holly, London

“Working within the same area as Reboot That. I had a courier pick up my broken laptop; and a recovered hard drive returned in the afternoon. That’s a first class service. I would highly recommend this business. Not only was it a super fast turn around but an honest service as well as Reboot That gave me different priced options throughout all our email correspondence. Thanks! Peter”

Peter Cathersides, Barbican, London

“Can’t fault the service that I received from Reboot That. They were really quick at replying to my messages and fixed my computer perfectly. all for a good price too. Would happily use again and recommend to a friend. Tom Hill”

Thomas Hill, London

“Very quick service and easy to deal with by email. Picked up and returned my laptop for me and all for the same price as other quotes i had which didn’t deliver.”

Kate Jones, St Pauls, London

“Kevin and Reboot That were a brilliant lifesaver. He brought my ailing PC back to life within 24 hours – and for a very reasonable price. Collection and delivery were quickly and easily coordinated and, all in all, I couldn’t have been happier with the excellent service Reboot That provided. Highly recommended for home workers who need 1st class support from a reliable and professional computer specialist.”

Trish Bertram – Voiceover Artist, Camden Town, London

“Very impressed with the prompt and efficient service. For someone who works in Central London to find a company that will collect, repair and deliver at a reasonable price is a godsend.”

John Hall, Westminster, London, Your Content Goes Here

“Excellent service start to finish and very reasonably priced. Would definitely use them again.”

Paul Carter – Individual, Barbican, London, Your Content Goes Here

“I was very happy with the service. The collection/delivery system was very convenient; communication with the engineer was good, with e-mails and calls promptly answered; and the job (cloning a hard drive) was done efficiently at a reasonable price.”

Peter-Joseph Hegarty, Liverpool Street, London