Frequently Asked Questions
We support devices using Windows and Apple macOS operating systems.
Yes, this is a requirement
We use software called ScreenConnect to make a connection to your device remotely. Once you accept our services, we send you instructions of how to install this on your computer. When the remote support session is complete we remove the software from your computer. You also have the option to disconnect at anytime manually.
Yes, currently we only offer our services to the English speaking World
Sorry no, we are a service company. We can provide any parts when we repair your equipment, but not individually.
Yes, we are fully insured to collect and repair, and work on-site in homes and businesses.
No, we thoroughly remove all infections and optimise for speed and efficiency. This process normally takes 5-6 hours and wouldn’t be economically viable to carry out on-site. You should be vary of providers that claim to remove viruses within a short space of time. First appearances may seem to indicate the computer is virus-free.
We can accept payment by credit/debit card – Visa / Master Card / Maestro / America Express via Paypal (before delivery), or we can accept cash on delivery. We do not deliver equipment without agreement on payment. Regular business contracts are to be paid via Direct Debit. Please see our full terms and conditions here.
Yes, on the rare occasion we cannot repair your equipment because our engineers do not possess the knowledge to repair, or replacement parts are unavailable, then it will be returned to you free of charge. Please see our full terms and conditions here.
That depends on the problem, please contact us with a brief description and you will be notified if it is possible. Our charge is £70 per-hour on-site (minimum 2hrs) with the two hours paid in advance. To reduce costs we would suggest opting for the collect-and-repair service (where possible), as this is a fixed fee service.
We offer two (fixed service fee) levels of service, emergency 24hr or 2-3 working day repair. If you opt for the emergency service and it is delayed past 24hrs, then your service will be downgraded to the standard service cost. Please see our prices list
A representative will discuss the problem and arrange a convenient time and place for a courier to collect the equipment. Our service is very flexible and we can arrange collection and delivery at different times and locations throughout London.