Frequently Asked Questions

We support devices using Windows and Apple macOS operating systems.

Yes, this is a requirement

We use software called ScreenConnect to make a connection to your device remotely.  Once you accept our services, we send you instructions of how to install this on your computer.  When the remote support session is complete we remove the software from your computer.  You also have the option to disconnect at anytime manually.

Yes, we currently only offer English speaking services

Sorry no, we are a service company. We can only provide parts for repairs, but not individually.

Yes, we are fully insured to collect and repair, and work on-site in homes and businesses.

This process normally takes 5-6 hours and wouldn’t be economically viable to carry out on-site. We thoroughly remove all infections and optimise for speed and efficiency.  You should be wary of providers that claim to remove viruses within a short space of time. First appearances may seem to indicate the computer is virus-free.

We can accept payment by credit/debit card – Visa / Master Card / Maestro / American Express via Paypal (before delivery), or we can accept cash on delivery. We do not deliver equipment without agreement on payment.  Regular business contracts are to be paid via Direct Debit. Please see our full terms and conditions here.

Yes, on the rare occasion we cannot repair your equipment (should replacement parts be unavailable for example), then it will be returned to you free of charge. Please see our full terms and conditions here.

That depends on the problem, please contact us with a brief description and you will be notified if it is possible. Our charge is £70 per-hour on-site (minimum 2hrs) with the two hours paid in advance. To reduce costs we would suggest opting for the collect-and-repair service (where possible), as this is a fixed fee service.

No, we operate on a collect and repair basis, though we do have a drop-off point in the city of London (on appointment)

We offer two (fixed service fee) levels of service, emergency 24hr or 2-3 working day repair.  If you opt for the emergency service and it is delayed past 24hrs, then your service will be downgraded to the standard service cost. Please see our prices list

A representative will discuss the problem and arrange a convenient time and place for a courier to collect the equipment. Our service is very flexible and we can arrange collection and delivery at different times and locations throughout London.

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