My laptop (ASUS) had had several problems since I purchased it. I sent it in to ASUS several times for repairs, and it only ever progressively got worse. Eventually, I decided that ASUS was incredibly unhelpful and that they would never repair my laptop properly. I brought it in to Kevin, and it was fixed in a week, better than when I purchased it. I haven’t had any problems with it at all, and the whole process was quick and easy.