LED screen installations at Oxford Street store


Large international retail store

Organisation size

1000 stores worldwide


Oxford Street, London

Project Briefing

The client required an experienced engineer to attend the Oxford Street store to replace 10 broken advertisement LED screens.

Project Tasks

  • Project briefing received from central IT support (located in Spain)
  • Reboot That (RBT) help desk ticket created – centralising communication with all parties involved
  • Arranged collection of replacement screens from a London address
  • Stored screens at RBTs offices until the installation date
  • Arranged delivery of replacement screens to the Oxford Street store (on installation date)
  • Engineer attended site and contacted the store manager
  • Engineer installed screens within allotted time
  • Informed relevant contacts of the process every step of the way (updated ticket – including images)
  • Received sign-off signature from store manager
  • Notified central IT support before leaving site
  • Project completed


  • The screen installations were performed during store opening times
  • Great care was taken in not preventing client purchases while the screens were being installed
  • Wall mounts required step ladders and tools to disassemble




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